Why Having a Unified Defect Tracking Process Matters

A defect tracking process is a critical component of product development and application lifecycle management, as customers and users are often the first people to identify problems. Frequently, they share these issues with customer support people and other times they share these issues with sales people. Many companies struggle to effectively capture this information in…" target="_blank" style="font-family:sans-serif;text-decoration:none;" >ᔥ via OpenView Blog - Full Post